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Docs / Dashboard / Support issue reporting

Report an issue

Use this form when something in the Flotiq Panel is not working as expected. Your message goes directly to Support.

Open the issue form

  1. In the Panel, go to Help Center -> Send message.
  2. The report issue window opens.

Report issue menu placement

Fill in the form

Add the details below:

  • Message - explain:
    • what happened,
    • what you expected to happen,
    • how to repeat the issue (step by step).
  • Attachment (optional) - add files (PDF, PNG, or JPG), up to 10 MB.

Report issue modal

For faster help, include names of pages, content types, or objects related to the issue.

What happens after submission

  • Your report is sent to Support by email.
  • You get a status message in the Panel:
    • accepted when the report is submitted,
    • error when submission fails.

If you see error, try again and include the same details.

Data added automatically

To help Support investigate faster, the system adds technical context automatically:

  • user and organization identifiers,
  • browser and operating system information,
  • timestamp (date and time of submission).

Example information sent in the support email

Sender Information

Example values are shown below.

Field Value
Ticket Identifier xdd9245475c90d93f0b39fce738ae1efd984ce0x
User ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Space ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Organization ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Issue created date 2026-06-14 20:08:33

Metadata

{"userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36","platform":"macOS","screen":{"width":1710,"height":1107,"viewportWidth":1710,"viewportHeight":888,"pixelRatio":2},"locale":"en-US"}